Recent Posts

Minutes count when it comes to water damage

1/18/2021 (Permalink)

When water damage happens the clock is ticking, and is not on your side. This is why you must act quickly. Below we will breakdown a timeline of what can happen if you do not react in the time frame.

Within minutes

  • Within the first few minute items like photos, books, cardboard boxes (stored items), and art pieces become saturated and can be unsalvageable.
  • Water is soaked up into the padding, carpet walls and insulation. Possibly into upholstery.
  • Wooden furniture legs start to lose the stain and may damage the carpet permanently as well as damaging the furniture piece.

Within an hour to 24 hours, you can expect to see.

  • Pressed wood and sheetrock swell and show signs of breaking down.
  • Printed paper goods like magazines will stain other items from the inks being released from them.
  • Metal items will tarnish and lose luster
  • Smell of mildew or musty odors may become apparent

After 48 hours to a week of moisture being left without mitigation.

  • Mold and mildew production will grow exponentially
  • Doors and windows may swell to the point they can not be opened even warp
  • You may see signs of the paint blistering or peeling
  • Wood flooring will cup and buckle. At this point it is usually too late for drying mats.
  • Furniture may split from swelling and show signs of mold as well
  • The category of water contamination may change from CAT 1 or2 to CAT 3 creating a biohazardous condition.

After a week or more

  • Structural integrity may become compromised and more dangerous to work in. This includes ceilings falling in or walls collapsing
  • Costs of reconstruction are significantly increased
  • Safety of the structure may also be compromised posing risks to occupants and workers
  • Biohazardous contaminates continue to increase

So, minutes count not only to get your home or business restored quickly but to stay safe and save money. Call us directly as soon as you discover  water damage at 336-946-1131

What should have been done before a winter storm

1/8/2021 (Permalink)

Well, Snowmegeddon 2021 didn’t actually materialize the way forecasters said it would. This was a test, it was only a test, had this been an actual winter storm would you have been prepared? Here are some tips to help you and your family cope with winter storms.

Ahead of the storm or freezing temperatures.

  • Chances are your family goes in different directions in the morning. Work, school, errands etc should cause you to create a plan of where to meet and how you will get in touch in the event of an emergency.
  • Be sure to have gas logs serviced by a professional.
  • If you haven’t don’t so be sure to unhook the water hose from your outside spigots.
  • Do you have a storm kit? This should have such things that will assist you to get by on your own for 3 days.
  • If using space heaters be sure they are used safely never use near a bed or to close to flammable materials.

Did you winterize your home in the fall? Did you do things like,

  • Clean out the gutter
  • Wrap pipes that have been prone to freezing
  • Insulate areas that have worn like door sweeps and windows
  • Changed the batteries in the carbon monoxide and smoke detectors.

These are just a few tips to help you stay safe. If a storm comes knocking and comes into your home or business call us ASAP at 336-946-1131

How Clean Is Your Office?

1/4/2021 (Permalink)

Like mold, bacteria and germs are everywhere. Even a “sterile” environment will have something. But, making it as clean as possible to prevent the transmission of harmful pathogens is something that all of us can do a better job of.  What are some of the things you’re doing that could be bringing germs into your business? How do we prevent it?

The CDC suggests “Clean and disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.”  This is something SERVPRO of West Forsyth County can help with. Our Certified: SERVPRO Cleaned program can put you on a schedule for proactively disinfecting your office.

Recently I discovered that resort hotel operators are manning the front door to stave off germs with a host of people. One is giving you hand sanitizer; another is directing you to step on a mat that is saturated with a disinfectant. Another is working on spraying your luggage with disinfectant. All of these protocols are at work to try and reduce the chances of transmission of the disease into the cleanest environment they can create. What can we learn in our own business from this? Spraying our shoes, and shopping carts or other items used frequently with disinfectant. Ensuring that we are sanitizing our hands and maybe even ensuring customers hands are sanitized before they come into our place of business.

What about those items we use in our office frequently with our hands, or even close to our face? When is the last time you disinfected your keyboard or phone? Wiping these electronic items with an electronics safe disinfectant is a good idea. Be sure to wipe your phone down when you come back in from being out and about. While you are out be sure to not lay your phone on a surface in public.

We sometimes forget about the small but “high touch” areas of our homes and businesses. These can include, the medicine cabinet, drawer pulls, handles, and light switches. If you use your hands to open, turn it on, or off, close or pull it, then it probably is a high touch item that needs to be sanitized even more frequently.

If you would like your office disinfected with a CDC approved product. Call us today at 336-946-1131, we can put you on a schedule to maintain a clean and safe environment for your business’s customers and employees.  Put the Certified: SERVPRO Cleaned shield on your door today.

Is your hot shower helping to grow mold?

12/28/2020 (Permalink)

Does your bathroom have a fan in it? Do you use it? Most people think this fan is for exhausting odors, but it actually provides a much more valuable service and saves money. The actual reason to require ventilation systems, especially in bathrooms, is to prevent a buildup of moisture. Hot showers create steam and a build of moisture on sheetrock. This repetitive cycle of steam and dew point on cold surfaces can be a source for mold growth.

What can you do about it? If you already have mold because of this issue you can call us to mitigate the mold. Use an antifungal paint, it is more expensive than paint used elsewhere in the home, but in the long run you will be glad that you did. Hard wire the exhaust fan to the light switch. That way it comes on every time you turn on the light, weather you use it for showers or not.

One other thing be sure to the fan is operating at peak performance. If it is squeaking or loud or otherwise sounds strange clean it or replace it. You certainly would not want it to be a concern for starting a fire.

If we can help call us directly at 336-946-1131

What Should You Think About Before A Storm

12/21/2020 (Permalink)

Most people don’t think of a flood till it floods. So now that we have brought it up what should you think about? Glad you asked. When you bought the house did you check to how close it was to a flood plain? You can check out your address for flood potential and see the closest area of a potential flood at FEMA’s Website.  What are the flood risks in your area? Does the house have good drainage paths that lead away from the house? Consult with a landscaper to see if any problems you see are problems they can resolve.

Because you never know when a flood may occur it will be helpful to have some knowledge of the streets and routes from home or work that usually get flooded. This will help you when making a decision to cross a street that may be flooded. Best rule of thumb is, don’t drive into water where you can’t see the road. You don’t know the condition of the road you can’t see it may be on the verge of becoming a sink hole. If it becomes one while you are driving on it you have just put your self and passengers at risk. So, know how other ways around.

Do you have a flood kit or bug out bag ready to go in case you need to evacuate your home? Your emergency kit should include things like, a first aid kit with essential medicines, drinking water, a flashlight, batteries, non-perishable food, a portable radio, a can opener, blankets and warm clothing. It should also include your pets needs as well. Ask you agent about flood insurance is it affordable and is it advisable from your agent?

We hope you never experience a flood but if you do you can count on the experts of SERVPRO of West Forsyth County to help. Call us direct at 336-946-1131

Merry Christmas

12/10/2020 (Permalink)

‘Twas the Month of Christmas, and in nearly every home.

There are dangers that are lurking known and unknown

Decorations that dangle and Candles that glow.

Overloaded plugs and fuses ready to blow.

Cooking the treats that Santa desires

Hoping to not catch the kitchen on fire

Frost on the pumpkin, cold frigid air on the breeze

Hoses on outside faucets, will they hard freeze?

Celebrate safely, but should you mishap

You can call SERVPRO in no time flat.

Call them quick, for any size disaster

out on your driveway they are, no one could be faster.

More rapid than eagles SERVPRO professionals came,

You’ll knew right then; they are at the top of their game.

Covered in PPE from head to toe

Safety and caring people they are, on the go.

They were all there, they flew like a flash,

Wiping and cleaning the soot and the ash.

The water was extracted going bye bye

They set Fans and Dehu’s making it all dry.

Where the wall had been burnt, browned and blackened.

SERVPRO came in & it was “Like it never even happened.”

The moral of the story is really quite clear

Celebrate joyously and be of great cheer

Decorate, cook, and we hope you ‘ll be cautious

But if disaster comes, you should just call us

The professionals at West Forsyth County

Will be right there to clean it up soundly. 

We hope that your Season is Safe and a delight

Happy Christmas to all, and to all a good night.

Merry Christmas and be safe. 

Are you decorating safely?

11/25/2020 (Permalink)

Everyone is putting up their Christmas decorations; it makes people feel good. With all that we have been through this year, we need something to feel good about, something to celebrate. Here at SERVPRO of West Forsyth County we hope that you and your family stay safe this holiday season. So, we want to draw your attention to some things people over look in their zeal to celebrate the season.

Know your limits, your plugs are only rated for so many amps. If you look at the original packaging for your lights it has a limit as to how many can be strung together. Daisy chaining power strips and extension cords can be an electrical fire hazard. Just ask Clark Griswold.

Know your pets, twinkling lights, shiny balls and electrical cords are tempting chew toys. Bitter yuck is one product that may help train pets to not chew on cords. Also try make the cords neat so they don’t present themselves like a string chew toy.

Candles are beautiful and smell nice, but according to the NFPA (National Fire Protection Agency) over a 4 year period almost 8700 homes suffered a fire loss due to decorative candles. Consider using battery operated candles for your décor.

The stockings were hung by the chimney with care, so why does everyone hang stocking on the mantle? Please don’t hang flammable items near heat sources. Stockings on mantles groceries to close to stove burners, or boots and shoes to close to portable heaters. These are all possible ways to cause an unwanted fire.

Speaking of flammable objects, don’t let your tree become one. Keep it well hydrated. Needles falling to frequently are sign that it might already be a pile of kindling in your living room. Old style Christmas lights have a filament that heats up to glow, this attributes to drying out the tree.  One more tip if all the lights are not burning that may be a sign of a broken bulb and exposing the tree to an ignition source for fire.

We here at SERVPRO hope you have a wonderful Christmas and holiday. Just don’t let your Christmas tree become a Valentine tree. Call us directly 7 days a week and on holidays 336-946-1131.

Is your home storm resistant?

11/18/2020 (Permalink)

There is no doubt this year has been challenging. We have had 29 named storms this hurricane season; that doesn’t include the occasional battering rain you get from a fall storm. So, you have to ask, is your home resistant to storms?

Starting from the top with your roof. Think about how long you have lived in your home. When was the roof replaced? Has it ever been replaced? When was the house built? Owens Corning, maker of roofing shingles, recommends 20 years of life for roofs. There are more signs and symptoms of a roof needing to be replaced. The shingle edges are curled or shingle tabs are cupped. Bald and/or cracked spots, granules missing and moss growing are all indicators that it is time. Now, we are not suggesting you keep up with the Jones’s, but look around your neighborhood--are your neighbors replacing their roofs? Ask them why they felt it necessary? Chances are that you may be experiencing the same things they are. Your house was built around the same time, same damaging storms, right?

We have talked about insulating windows for winterizing your home, so how safe are they in high wind? When replacing windows consider the impact rating. Standard windows will be rated for 30-35 lbs per sq ft. Because we are a coastal state consider getting a higher impact rated window in the 40-45 lbs / sq ft. range.

Be sure to pick up the yard especially when you’re expecting a storm with “damaging winds.” Loose items in the yard can become missiles and breach the house also.

If you have a generator ensure that your sump pump has access to that power source as long as it is not overwhelmed; that can prevent water damage to your home as well. This is by no means an all-inclusive tip list. We hope that your family stays safe and dry. But should you need any water damage mitigated and repaired give us a call directly at 336-946-1131.

Saving your insurance dollars with SERVPRO

11/16/2020 (Permalink)

If you owe money on your car or home the lender requires insurance to protect the money they have lent you. So, what factors can affect insurance costs and how does SERVPRO help? We buy insurance to protect our own money and to repair damages that are sudden and accidental. By restoring items that can be restored, without replacing them, we can save money to both you and the insurance company. Our goal is that you only pay your deductible to return your home or office to a preloss condition.  

Where you live matters and can affect the cost of your insurance and even taxes. Luckily there are over 1700 franchise locations nationwide. Coastal homes see more storms and see increased insurance costs. With SERVPRO’s storm training and technology, we can help to reduce downtime for businesses and costs of replacement. Speaking of location, how close you are to a fire department, and the services that it provides, equipment and the rating of the fire house can affect costs of insurance. If you suffer a fire loss our team can repair the damage and control the odor. Restoring the affected areas of your property is substantially less costly than demolishing and replacing building materials and furnishings.

How old is your home? That can affect your insurance and the work to done should you suffer a water or fire loss. We have to consider the age of the house to deal with lead paint and asbestos. Normally if your house was built before 1978 there is a good chance it has lead paint. Asbestos was commonly used in home built before 1979. SERVPRO of West Forsyth County is a Lead Paint renovator. We also have excellent subcontractor for Asbestos abatement, should it be needed.

Remodeling your home can have effects on the insurance premiums you pay. But, when demo of the shower reveals a slow leak and mold, having SERVPRO remediate mold the right way, can protect your investment. Insurance will not help on claims where the cause was an ongoing issue. Or maintenance was deferred. Having it done right will affect the value of your home in a positive direction.

We work with your insurance company, offering competitive advantages. Our goal is to restore the property and your peace of mind through timely mitigation and adherence to IICRC standards. This will leave both you and the insurance agent with confidence that the job was done right. Through training, technology, and our relationships with national insurance carriers you can be assured that we will save you money and the job will be done right.

If you have claim or need our services call us directly at 336-946-1131

Enjoy the cooking, not a disaster.

11/2/2020 (Permalink)

Halloween is over and we turn our sights to the next holiday of Thanksgiving. Home fires do increase around the holidays due to an increased amount of cooking. Unattended cooking fires are the #1 reason for kitchen fires. Think of it the same as distracted driving. You put a pot on the stove, get a phone call, wander to the back of the house for something in the conversation. Before you know it, your kitchen is fully involved with flames.

Another scenario we have run into, is leaving a candle burning unattended. We had one client who thinks that the candle that started the fire was knocked off the table by a pet. Both involve people who left an area that was in use with sources of combustion in progress.

So, fires are preventable to a degree, but we acknowledge that accidents will happen. How often have you found a cord chewed on by pet? Left the stove on and checked the mail or worse left to go to grandmas for Thanksgiving? This holiday season we want you to enjoy the fruit of your labor and Grandma’s Pecan Pie recipe.  Be safe and give thanks for all the blessings you have.

Just remember if an accident happens you can call us and we will be there to make it “Like it never even happened.”  Call us directly at 336-946-1131