Archived Why SERVPRO Blog Posts
Who can you trust with your home or business
Not all restoration companies are the same. A guy in a truck can come up to your home and say he will help you through a claim with your insurance company for roof damage. How do you know you can trust him? This is true also for mitigation and restoration companies how do you know you can trust the work will be done right? If you suspect a mold problem in your home and the mitigation company is performing its own air quality test is that a conflict of interest? Of course it is. So how do you go about choosing a trustworthy vendor to restore your home or business? In days before the internet you may have asked your family, neighbors or coworkers and you still might today. But now we have the ability to see what reputation a company has in the community and what the quality of work they perform is with the help of online reviews.
In our business getting reviews is somewhat difficult, not everyone wants to advertise the fact they have suffered a water or fire loss. With the help of satisfied customers we have garnered some of those fantastic reviews. With the help of the BBB our customers can place reviews with them and still be anonymous. The BBB is committed to telling consumers the trustworthiness of a company weather they are accredited or not.
SERVPRO of West Forsyth County has chosen to be an accredited member of the BBB in order to let our customers know that you can count on and trust, that we will complete your job with integrity and the standards that have earned us the positive reviews of customers before you. These include an A+ rating with the BBB. A 4.9 rated company on Facebook, and a 5 star reviewed company on Google.
Caring for our community
SERVPRO of West Forsyth County is a local small business. All of us who work here obviously live here most were born and went to school here locally. We are an intricate part of the community. And that is intentional, because it is important to us as a business family to be a part of the community. We have made it our mission to ensure that we are part of helping people put their homes or business back together. And we also enjoy helping to improve the quality of our community by being an active member with organizations within the community.
The Rural Hall Area Business Association RHABA for example is a community of business leaders and owners who meet once a month at the Mayflower in Rural Hall to discuss topics of interest that impact business within the community. We support the local Elementary School, and have for 12 years with a 10K run fundraiser. For the past 4 years our Marketing Mgr. Ed Dean has MC’d this and other fundraiser runs. RHABA has an annual food drive for the 2nd Harvest Food Bank
Our commitment to assist has also been in the form of aid in packaging meals for local children in need. Collecting food for the local Clemmons Food Pantry in cooperation with the Lewisville Clemmons Chamber of Commerce. The owner, Jeff Meadows has used his expertise in assisting hurricane victims rebuild and mitigate water damage with the Clemmons United Methodist Church men’s group.
We do all this because not only do we love where we live we care about the community that we live in. Yes we provide a service and this community has used us because of our expertise. But know that once the green truck pulls up to your home or business the people in that SERVPRO vehicle care about helping you and your family.
Employee spotlight Nelson Evans
Nelson Evans - Estimator
We have talked about the equipment and training that SERVPRO of West Forsyth County has. One of the spotlights we want to highlight is our people. They are the most important and valuable part of our business. One of those persons is not even a full time employee. But Nelson Evans is an important spoke in the wheel that helps us keep rolling to help our customers in need of fire, water or mold damage restoration.
Nelson came to us with 30 years of experience in the restoration and insurance business. A property claims adjuster for a prominent Insurance company Nelson is very familiar with the claims process and how it is works for an easier process. Having this kind of expertise in on our staff helps to make for reduced stress and smooth claims processes.
During his career Nelson has attended numerous IICRC training certifications, NIDR Restoration, Structure Repair, and Xactimate Estimating software training. Nelson has even owned his own construction business. A Penn State Alumni and NAVY Veteran and most important a husband and father of 7 children and 2 grandchildren.
These life and educational experiences help to make your experience with SERVPRO of West Forsyth County a more complete and less worrisome process. Damage to your home or business is stressful enough, by the time we are done we want you to feel “Like it never even happened.”
It’s best to contact us directly 336-946-1131
How SERVPRO of West Forsyth County Began
Jeff Meadows is the owner of SERVPRO of West Forsyth County. An engineering graduate from East Carolina University. After graduating Jeff spent 24 years in the corporate work sector. Jeff spent most of his career in engineering and operations management for industrial manufacturing companies. As you can guess this makes Jeff a highly detail oriented person. When I first arrived at SERVPRO West Forsyth County I heard two things that are of great importance to Jeff, details matter, and communication can prevent problems.
In August of 2010 Jeff opened the doors at SERVPRO in an office that would soon prove to be too small. Armed with the details and communication philosophy for customer service we quickly outgrew the starting office and moved to our current office near Hanes Mall. We have grown from one truck and four staff to a fleet of six vehicles and 12 staff to help service our customers in the Winston Salem area. We continue to improve our capacity and capability annually. With IICRC and SERVPRO headquarters training we are continually improving knowledge of our services.
Attention to details, communication, equipment and most importantly our educated and caring personnel is what makes SERVPRO of West Forsyth County the right choice to service your home or place of business.
What to look for in a restoration company
No one plans for a disaster, but quick action after a calamity and bringing on SERVPRO of West Forsyth County to mitigate and repair everything can save both time and money. Most of the homeowners living in Winston Salem area who call a restoration company, are doing so for the first time. In many cases, these individuals are concerned about who will in their home. How will they help with this huge mess and where do I start. There are many things that cannot be fixed after a disaster and will have to be replaced. Though it may be difficult, this is a process that has to be dealt with swiftly, as the longer it takes to respond, the more damage will add up and make the situation worse.
The problem with burn damage is that it doesn’t end when the flame goes out. There are some things you should do and things you shouldn’t. Ash left behind is highly acidic, and will slowly eat away whatever it touches. Silver and metal finishes can be pitted when left untreated with time. Within minutes, plastics are yellowed and any appliances in the vicinity of the combustion are discolored. This discoloration gets worse and worse, and begins to affect fiberglass and metals after several hours. Fire and flood restoration typically must begin before a few days pass, because metal corrosion takes root and wood furniture requires refinishing as quickly as possible.
After a few weeks, huge costs can be expected, because at this point, carpet needs to be ripped up and replaced, and metal and glass will be permanently etched, many times, beyond the point of being able to salvage it. Getting to the damage quickly is a SERVPRO of West Forsyth County trait. This means windows and appliances will need immediate attention to avoid replacing them. Piping may also be damaged beyond repair, and multiple leaks may cause water damage throughout the home. SERVPRO of West Forsyth is certified by the Institute of Inspection Cleaning and Restoration. We can keep this from happening. We are equipped to replace carpeting that is beyond repair and clean furniture in an effort to save it. Restoration is less expensive that replacement, so if we can save you money while making it “Like it never even happened” we will.
Another major disaster that many homeowners have to deal with each year is extreme water damage. This may happen following a hurricane or major storm that causes a river or lake to overflow. We have seen in recent month’s rain in the Clemmons NC area of 2 inches per hour. Flash floods can occur anywhere. Water can cause catastrophic and permanent destruction to a building, and it’s not unusual for those affected to be condemned and removed completely in the worst case scenarios.
The problem is that water is that it accelerates the growth of many nasty organisms, from molds and fungi to bacteria and parasites. All of these represent major health hazards, and are difficult to remove if they are allowed to take root. While SERVPRO of West Forsyth County can stop the spread of these organisms by removing rotting material, a homeowner can help out by getting rid of some items in the home right away.
Anything that is textile-based will need to go if it is soaked by water contaminated by sewage. It is often difficult to tell if this is the case, we will err on the side of caution and remove them anyway. Carpeting in the home will need to be ripped up and discarded if it is not dried within 48 hours of being soaked, including the padding that lies underneath the fibers. Clothing, insulation, bedding, paper and stuffed toys will all need to be thrown out if they come in contact with contaminated water. Electronics will likely be destroyed if submerged, though it’s best not to test them, as wiring can be damaged and cause electrical shock. When a catastrophe such as either of these occurs, it is best to contact a reputable company to help as quickly as possible.
SERVPRO of West Forsyth County has the knowledge and equipment to help you and your family should they suffer a WATER, FIRE or MOLD Damage. It’s Best to call us directly 336-946-1131
Community service and a service to the community
SERVPRO of West Forsyth County is more than a small business. We are a family of folks who care about the community we live in. We are invested and committed to be a part of our community and give back whenever possible. From collecting for hurricane relief to collecting for the local food pantry we believe that it is important to help our community when times get tough.
Some of the areas of the community we are involved in include. Being on the board for the Lewisville Clemmons Chamber of Commerce serving as the VP of Community Service. At its monthly meeting the Chamber collects an item for a local group in need. For the month of December we are collecting items for Women Who Care. We are on the board of the Rural Hall Area Business Association (RHABA) each year the association collects for the 2nd Harvest Food Bank and for 12 years has raised money for the local elementary school with its annual 5K & 10K run. SERVPRO has helped with Generosity Feeds and Hurricane relief efforts through our BNI network.
As you can see we care about our community. We take that same care with our customers. Most times they have had a traumatic event happen to their home or business and need our help. So we do what we can to help restore their lives to normal and make it “like it never even happened.”
Should you have a need for our services call us directly at 336-946-1131
How do I know I need SERVPRO of West Forsyth County
SERVPRO of West Forsyth County Crew
Whether you have Fire, Water or Mold damage; frequently homeowners wonder if it necessary to call a professional mitigation company or if they can do it themselves. Here are a few guidelines to keep in mind while weighing your options for restoring your home.
First thing to determine is, are you safe? Don’t enter rooms where electrical circuits, equipment, switches or outlets have been exposed to water. If you can do so safely; turn off circuit breakers to the affected areas.
Secondly; what is the source of the water? If possible without putting yourself at risk shut the water off. Keep in mind; contaminated water such as storm water or a sewer back up from the tub, toilet or sink can carry any number of contaminants. Contact a plumber to repair the leak or clog and opt for a professional to clean up and sanitize. SERVPRO of West Forsyth County is focused on root cause solutions so that you only have to deal with the damage once. Fixing it right the first time is a priority.
What if I can’t find the leak? We have the tools to find the source. Most folks don’t have a $1200 infrared camera or a $300 moisture meter just laying around in there toolshed. These tools give us the ability to see water you can’t see. Often times it’s hiding under or behind a floor, cabinet or wall some leaks go undetected for long periods. Once the source has been identified, be careful not to expose yourself to mold. A SERVPRO certified mold specialist in Winston Salem has the knowledge and tools to mitigate safely and contain it to prevent cross-contaminating other areas of your home.
What about my carpet and wood furniture? Place aluminum foil or unstained wood blocks between furniture legs and wet carpet and wipe excess water from wood surfaces. This will help protect the finish on your wood furniture as well as protect your carpet from staining.
Are my valuables safe? Professionals from SERVPRO will be working to lower the humidity in the affected areas; but in the meantime removing dry valuables like computers, cameras, artwork and documents to unaffected area will help protect them. If some of these items are already wet, it is usually possible to dry and restore them. Your certified techs are trained to assist you with these issues and will be happy to help provide you with answers to your questions.
What can a professional do that I can’t? IICRC certified technicians from SERVPRO have the knowledge to test materials and the experience to ensure your home is carefully and completely returned to preloss condition. We monitor the drying process so you and your insurance company can be confident the job is done right the first time. Prompt and thorough mitigation will assure all structure is properly dried, help prevent mold growth and protect your home investment. SERVPRO’s 24/7 on call service offers fire, water and mold damage mitigation services in Winston-Salem and surrounding areas.
What is the IICRC? The IICRC is a nonprofit organization that provides certification and standard-setting for the inspection, cleaning and restoration industries. The IICRC is recognized internationally as a knowledgeable industry voice and resource.
For more information about the IICRC: IICRC Welcome Video And IICRC Org
For more information about SERVPRO of West Forsyth County: www.SERVPROwestforsythcounty.com
Or call us directly to ask about our scope service 336-946-1131 it’s best to call us directly.
Giving back to the community is important.
Home Repairs for those in need.
The CCC (Carolina Cross connection) is a Youth Ministry Camp that completes home improvement projects for families in need. Since 1988 Carolina Cross Connection has ministered from tool sheds and front stoops to provide a summer home repair ministry to help youth and adults put their faith in action. The CCC strives to connect local churches and small groups to neighbors in need, CCC seeks to develop communities who nurture and take care of one another. These projects help make homes handicap accessible, or badly needed home repairs for families who could not otherwise afford to do so. The CCC serves 20 western counties, Asheville’s homeless, and cares for orphans in Honduras. In the past 27 summers the CCC has seen 28,000 volunteers assist over 16,000 families and individuals in need. The values are empowering the youth to serve and lead in the name of Christ. To give back and be a part of the community while having fun and providing excellence in the service projects they complete.
SERVPRO of West Forsyth County owner Jeff Meadows has participated in week long CCC mission trips in the past and believes in this philosophy so much the company will be sponsoring the Morning Watch 5K, Fun Run. This will be held on March 14th at the community of Clemmons West Subdivision 3376 Middlebrook Drive Clemmons NC. For more information and discounts for early registration go to http://www.carolinacrossconnection.org/5KClemmons .